Refund policy
30-day money-back guarantee
If you are not happy with your Pilame device, you can return it within 30 days of delivery for a refund or exchange.
Order cancellation
You can cancel for a full refund at any time before your order is dispatched. Email support@pilame.store with your order number.
How to return
- Email support@pilame.store within 30 days of delivery with your order number and the reason for the return.
- We will reply within one business day with the return address and instructions. Please do not send anything back before you receive them.
- Pack the device in its original packaging with all accessories, and include your order number inside the box.
- Ship it with a tracked service and send us the tracking number.
Conditions
- Items must be in resalable condition: no damage, all accessories and manuals included, original packaging.
- For change-of-mind returns, the customer pays return shipping. Original shipping costs are not refunded.
- If the item arrived damaged, defective, or we sent the wrong item, we cover return shipping and send a replacement or full refund — please include photos in your email.
- Returns that arrive without prior contact, or after the 30-day window, may not be accepted.
Refunds
Once we receive and inspect the return, we email you to confirm. Approved refunds are issued to the original payment method within 5–10 business days; your bank may take a few extra days to post it.
Exchanges
Want a different product? Contact us and we will arrange an exchange, with any price difference charged or refunded.
Warranty claims
Outside the 30-day window, every device is covered against manufacturing defects for the warranty period shown on its product page. Email us with your order number and a description or photo of the fault and we will repair, replace or refund.
Questions? support@pilame.store