FAQ
About red light therapy
What is red light therapy?
Red light therapy (also called photobiomodulation) exposes the skin to low-level red (around 660nm) and near-infrared (around 850nm) light. Red light is absorbed near the surface of the skin; near-infrared penetrates deeper into muscle and joint tissue. Sessions are painless, contain no UV, and feel like gentle warmth.
What can I expect?
Most people use it for skin tone and the look of fine lines, post-workout recovery, everyday stiffness, and relaxation. Results build with consistent use over several weeks and vary from person to person. Pilame devices are wellness products and are not intended to diagnose, treat, cure or prevent any disease.
How often should I use it?
Start with 10–15 minutes, 3–5 times a week, at a low intensity. Work up to daily sessions of 15–30 minutes. More is not better — consistency is what matters.
Is it safe? Who should not use it?
Red and near-infrared light at these intensities is widely considered low-risk. Do not look directly into panels; use the goggles supplied with panel products. Talk to your doctor before use if you are pregnant, have a pacemaker or implanted device (PEMF mats), take photosensitising medication, or have a medical condition.
What is the difference between 660nm and 850nm?
660nm is visible red light and works mainly on the skin. 850nm is near-infrared, invisible to the eye, and reaches deeper tissue. All Pilame devices combine both.
Blanket, mat, panel or belt — which one is for me?
- Full Body Blanket — whole body at once, lying down. Best overall coverage.
- Mat — back, hips and legs, lying down. More affordable than the blanket.
- Panels — stand or sit in front; great for face, torso or targeted areas. Scale from the Mini to the PowerPanel Pro Max.
- Belt — wearable, hands-free, one area at a time.
Orders & shipping
Where do you ship?
We ship to the United States, Canada, the United Kingdom, Australia and New Zealand. Shipping is free on all US orders. Rates for other countries are shown at checkout.
How long does delivery take?
Orders are processed within 1–3 business days. US delivery usually takes 5–8 business days after dispatch; international orders 7–14 business days. You will receive a tracking number by email as soon as your order ships.
How do I track my order?
Use the tracking link in your shipping email, or enter your tracking number on our Order Status page. Allow 1–3 business days for tracking to update after you receive the shipping email.
Can I change my address after ordering?
Email support@pilame.store as soon as possible with your order number. We can change the address until the order is dispatched.
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay and Shop Pay. Your receipt is emailed automatically after payment.
Can I send an order to a different address as a gift?
Yes — enter the recipient's address as the shipping address at checkout.
Returns & warranty
What is your return policy?
30-day money-back guarantee. If you are not happy, contact us within 30 days of delivery to arrange a return. See the full Return Policy.
What warranty do you offer?
Every device is covered against manufacturing defects — the length is shown on each product page (1 to 3 years depending on the product). Contact us with your order number and a description or photo of the problem.
I have another question
Email support@pilame.store. We answer most emails within one business day.